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    Government names TrustMark as new mark of quality for customers

    Energy efficiency and clean growth are a key part of the new TrustMark

    In support of the Government’s Green GB Week, TrustMark announces that it has expanded its remit to include repair, maintenance and improvement (RMI), retrofit and energy efficiency sectors. This is in order to cover any work a consumer chooses to have carried out in or around their home.
    TrustMark has extended its responsibilities following the industry led Government-commissioned Each Home Counts review in 2016. This identified a need for an all-encompassing mark of quality for consumers to recognise and trust. TrustMark was chosen to be the brand that the quality mark has now become with clean growth and energy efficiency being a key focus of the scheme. TrustMark’s expansion has bought significant changes to the scheme, including:
    • The Framework Operating Requirements (FOR) will replace the Core Criteria document. The network of Scheme Providers will provide this by vetting and monitoring each business within the scheme.
    • Additional documents will supplement the FOR, such as the Code of Conduct. This will set out requirements to Registered Businesses. The Customer Charter will outline the rights and responsibilities of customers. Both of these aim to improve clarity of communication for tradespeople and their customers.
    • New and updated branding includes a refreshed logo to reflect the significant incoming changes. This celebrates the core values and name that remains at the heart of the TrustMark organisation.
    • The TrustMark website is also updated to display the new branding and features an enhanced consumer search facility. A customer/business portal will also be available over the forthcoming months to handle all communications between consumers and trade, from quote to payment.

    TrustMark’s new independent chairman, Ranil Jayawardena, says:

    “The evolution of TrustMark into the Government Endorsed Quality scheme for any work that a consumer has done to their home is great news. I want to make sure that TrustMark puts consumers first and gives them the best information from which they can make their own decisions. At the same time, I believe this will be good for the industry in the long run, as it should mean that consumer-power drives the industry to be better.”

    Simon Ayers, CEO of TrustMark, says:

    “These steps only represent the beginning of change at TrustMark and I am delighted with the direction the scheme is going in. I believe these improvements will pave the way for positive change for consumers and businesses. We have significant plans for developing the services to our Scheme Providers, Registered Businesses and the consumers that rely on them and together we can carry on our journey.”

    Claire Perry, minister for energy and clean growth, says:

    “The UK has led the world in cutting emissions whilst growing our economy. This is with clean growth driving innovation and creating thousands of high quality jobs. I’m delighted to see how many more businesses, such as TrustMark, are seizing this multi-billion pound opportunity. This is to energize their communities to tackle the very serious threat of climate change.”
    Since 2005, TrustMark has been a champion of consumer protection. When a consumer sees the TrustMark logo they will know the business they are engaging with is technically competent. They shows they have made a commitment to customer services and trading practices. This will be the case regardless of the type of work they require on their property.
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